What To Expect When You Work With Raleigh Woodworks for Custom Cabinetry
At Raleigh Woodworks, we are committed to delivering high-quality custom carpentry, from cabinetry to built-ins, with a focus on excellence and customer satisfaction. Here’s a step-by-step guide to our custom crafting process, ensuring a seamless experience from initial consultation to the final installation.
Initial Contact
Schedule a Zoom Call: Begin by scheduling a free Zoom consultation with us. During this 30-minute call, we’ll discuss your vision, requirements, and any specific custom carpentry needs you have. This is the perfect time to share inspirations, sketches, or any ideas you have for your project. Our time is limited, so we'll ask for some details in advance to help us prepare your free estimate.
In-Person Verification Visit
In-Person Visit: Following the initial ballpark quote, we schedule an in-person visit to your project site location. This step is crucial for verifying measurements, discussing the scope of work in detail, and addressing any potential challenges or adjustments needed. This visit requires a $150 deposit towards your project, to cover our employees time and travel expenses, while ensuring that our proposal is as accurate and tailored to your specific needs.
Finalizing the Quote: After the in-person visit, we take any new information, adjustments, or additional requests into account to finalize the quote. At this stage, the quote is turned into a detailed proposal, which includes the final project cost, revised timeline, and any other relevant details agreed upon during the visit. This proposal serves as the basis for our formal agreement and the next steps in bringing your custom carpentry project to life.
Design Renderings & Photo References
Option 1: Sketchup Design Rendering: For those who wish to visualize their project in detail, we offer a design rendering service for a fee of $150 per hour. The average cabinet rendering will take about 8 hours to complete. This concept drawing helps you see the potential outcome before the work begins. This option is perfect for those looking to tailor every aspect of their project and keep a visual reference. Plus, you get to keep the drawing, whether you choose us or decide to go with another carpenter for installation.
Option 2: Reference Photos & Detailed Scope of Work: If you prefer not to opt for the design rendering, you can still bring your vision to life using reference photos and relying on our detailed scope of work. This approach is ideal for those who have a clear idea of what they want and are looking for a more straightforward path to realizing their custom carpentry project. We would love to see your Pinterest boards to help us understand your style goals. Feel free to browse our Pinterest boards, as well.
Final Proposal
Finalizing the Quote: After the in-person visit, we take any new information, adjustments, or additional requests into account to finalize the quote. At this stage, the quote is turned into a detailed proposal, which includes the final project cost, revised timeline, and any other relevant details agreed upon during the visit. This proposal serves as the basis for our formal agreement and the next steps in bringing your custom carpentry project to life.
Accepting The Project
Sign Proposal and Contract Agreement: To formalize our working relationship and outline the specifics of your project, we will send you a proposal that includes the warranty agreement and contract agreement for your acknowledgment. This comprehensive proposal, along with its attachments, serves as your full scope of work and includes the terms and conditions related to your project, ensuring transparency and mutual understanding. Your signature on this agreement is required to move forward, signifying your acceptance of the outlined terms.
Down Payment: Alongside the contract, you will receive an invoice for the down payment on your project, with any available credits applied. We require a 50% payment of the total project cost, with your down payment credited. The deposit payment is due within two weeks from the date of issuance. We accept online payments via ACH or Credit Card with fees.
Preparation & Production
Preparation: Once the deposit is received, our next step is to prepare for your project. This includes finalizing all design details, ordering any necessary non-stock materials and we will confirm the tentatively reserved installation date, taking into consideration any preferences or requirements you have regarding timing. Our goal during the preparation phase is to ensure everything is in place for a smooth start to production, minimizing any potential delays.
Production: The production phase is where your vision starts to take shape. For custom cabinetry, built-ins, interior doors, and other bespoke carpentry pieces, this stage involves dedicated shop time. Our skilled carpenters and craftsmen use this time to meticulously build your custom pieces, adhering to the highest standards of quality and precision. This phase is critical, as it allows us to focus on the details that make your custom carpentry project truly unique and tailored to your space. Throughout production, we maintain open lines of communication, keeping you informed of progress and any important milestones.
Installation and Delivery
Expected Arrival Times: Our dedicated team of skilled carpenters typically arrives at between 9am - 10am, depending on the distance from our shop in Smithfield NC. To keep you informed, we will send an email reminder the week of your scheduled installation date, followed by another reminder the day before. This ensures you’re fully prepared for our arrival.
Designating a Space for the Crew: Upon arrival, our crew will need a designated area to unload materials and tools efficiently. We kindly ask that you inform us in advance if there is a specific place you prefer for us to park and set up. This helps streamline the setup process and allows our team to begin work promptly.
Preparing Installation Areas: To facilitate a smooth and efficient installation process, we request that all installation areas be cleared and made accessible before our arrival. This preparation is crucial for allowing our team to start work immediately. In instances where obstructions prevent the commencement of work, Raleigh Woodworks reserves the right to reschedule the installation to our next available opening, unless a Change Order is approved in writing.
Minimizing Disruption: Our carpenters are not just skilled in their craft; they are also trained to install your custom pieces with minimal disruption to your daily life. We prioritize cleanliness and efficiency, ensuring that your home is respected throughout the installation process.
Completion & Warranty
Final Walkthrough: After the installation is complete, your project manager will conduct a final walkthrough with you. This step is our way of ensuring that you are completely satisfied with the work and that all aspects of your project meet our high standards and your expectations.
Final Payment: Once the project is completed to your satisfaction, the final payment for the remaining balance will be due. Please be aware that late fees apply for delayed payments, as detailed in section 4 of your contract agreement.
Follow-up: After the project is completed, we’ll follow up to ensure your continued satisfaction and address any concerns. Your feedback is invaluable for us to maintain and improve our high standards.
Ready to Transform Your Space?
Contact us today to schedule your initial Zoom call and start the journey toward custom carpentry that brings your vision to life. At Raleigh Woodworks, we’re excited to work with you to create beautiful, functional spaces in your home.
